Shipping policy

 

At Via Michell, our primary goal is to provide exceptional support to our valued customers. If you are not satisfied with your purchase, we're committed to going above and beyond to enhance your experience.

Shipping Policy

We ship using DHL, USPS Priority Mail & UPS. A tracking email will be sent to you once your package is on the way!

Delivery

If we need additional information for credit verification, we will contact you. Delivery time does not include Sundays or Holidays. 

Return Policy 

Final Sale Policy for Black Friday and Promotional Sales.

Thank you for shopping with us! Please note that all purchases made during Black Friday, promotional events, or any sales are final sale. This includes garments and any discounted items.

No returns, exchanges, or store credit will be issued for these purchases. We encourage you to review your order carefully before completing your purchase.

Thank you for your understanding and continued support!

Exceptions / non-returnable items
We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
Refunds are accepted if we have sent you the wrong item or the item you received is damaged. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Thank you so much!

Via Michell